Definisi, Contoh, dan Tips Menulis Surat Komplain

Definisi, Contoh, dan Tips Menulis Surat Komplain

Hai Fellas, How’s life? Jumpa lagi di Writing Corner Level 2 by Scholars. Nah untuk kali ini kita akan belajar bagiamana cara menulis surat komplain.Pada penasaran ya? langsung aja check it out!

Baca juga: Jasa Penerjemah Tersumpah

Definisi  Surat Komplain

Nah, sebelum membuat Surat Komplain kalian harus tahu terlebih dulu nih fellas, apa itu Surat Komplain. Surat Komplain adalah surat yang dibuat oleh pembeli yang ditujukan kepada penjual dengan maksud untuk memberitahukan bahwa barang yang dikirim tidak sesuai dengan pesanan.

Contoh Surat Komplain   

Dear Sir/Madam,

I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14 January.

I often collect prescriptions from the pharmacy on behalf of my grandmother, Mrs Elaine Bingham. On this occasion there were two prescriptions: one for 10 x 50 mg Kendomol and one for 50 x 100 mg Leoprone. I was served quickly even though there appeared to be only one pharmacist on duty. However, as I was leaving I saw that I had been given 500 mg tablets of Kendomol. This is ten times stronger than the prescription called for.

If I hadn’t noticed the difference between the prescription and the actual tablets, my grandmother could have taken a dangerous overdose of Kendomol. I would be worried about getting any future prescriptions at Eden Hill.

The pharmacist apologised and corrected the mistake but I wanted to bring it to your attention. I think it happened because there were not enough staff on duty. I understand that mistakes happen but there needs to be a minimum of two pharmacists at all times so all prescriptions can be checked.

I hope you can take steps to make sure this mistake does not happen again.

Yours faithfully,

Roger Bingham

Baca juga: Sistem Writing Corner Level 2 By Scholars Official

Tips Menulis Surat Komplain:

1. Hal pertama yang harus kalian perhatikan adalah menghubungkan antara tanggal dan nomor surat pesanan.
2. Menyampaikan komplain dengan bahasa yang baik dan sopan.
3. Sertakan kepada siapa surat tersebut ditujukan.
4. Sebutkan jumlah barang yang tidak sesuai dengan kesepakatan.
5. Sebutkan juga alasan kalian mengirimkan surat komplain tersebut.
6. Sampaikan komplain kalian dengan singkat, padat, dan jelas agar mudah dipahami dan tidak terbelit-belit.

Nah gimana fellas, sudah paham belum bagaimana cara membuat surat komplain? Selamat Mencoba ya fellas.

The author:
Rif’ati Ihsan
ig : @rifati_ihsan
email : rifatiihsan36@gmail.com 

Reference: britishcouncil.org/skills/writing/pre-intermediate-a2/a-letterofcomplaint

Baca juga: Tips Menulis Caption yang Menarik di Social Media      

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