Pengertian, Struktur, dan Contoh Notification of Error Letter (Surat Pemberitahuan Kesalahan) dalam Bahasa Inggris

Pengertian, Struktur, dan Contoh Notification of Error Letter (Surat Pemberitahuan Kesalahan) dalam Bahasa Inggris

Hai Scholars, welcome back to our lesson about English Correspondence!!! Wah… ada materi apa lagi nih setelah beberapa pekan lalu membahas surat bisnis dalam dunia pekerjaan? So, di sini kita akan membahas Notification of Error Letter. Are curious? Let’s take a peek!

Baca juga: Jasa Penerjemah Tersumpah

A. Pengertian Notification of Error Letter

Notification of error letter adalah surat pemberitahuan penting yang dikirim untuk memberi informasi kepada penerima surat terhadap kesalahan pengiriman dokumen dan akan mengirim kembali dokumen yang sudah diperbaiki kesalahannya. Untuk menulis notification of error letter, penulis harus menulis secepat mungkin. Fokus terhadap perbaikan bahwa akan mengirim salinan dokumen. Tulislah dengan sopan dan penuh tanggungjawab.

B. Struktur Notification of Error Letter

  1. Company Name or Letterhead
  2. Author’s Address
  3. City, State Zip
  4. Date
  5. Receiver’s Addressee
  6. Address
  7. City, State Zip
  8. Opening
  9. Body
  10. Closing
  11. Salutation
  12. Signature

Baca juga: Pengertian, Struktur, dan Contoh Complain Letter (Surat Komplain) dalam Bahasa Inggris

C. Contoh Notification of Error Letter

Contoh 1

Leyton Gretta
Paper Chain Ltd.
19038 Frenchtown Frontage Rd
Frenchtown, MT, 59834

March, 16 2021

Wade Green
Tiles for Miles
842 Hornet St,
Butte, MT, 59701

Dear Wade,

We made an error on your January statement. We charged you the monthly fee of $62.55 for the insurance on your 1990 Traveler sedan. However, we forgot to credit your account for the first two months in advance into our billing system. Therefore, we will apply the credit off $62.55 you have given us to your next month’s statement.

We apologize for any inconvenience our oversight may have caused and thank you for choosing Redwood Insurance.

Sincerely,
Leyton Gretta

Contoh 2

Kathy Leonard
802 Brockton Avenue
Bakersfield, CA 93306
(000) 123-1234
kleonard@email.com

August 7, 2020

Mr. James O’Leary
Manager
Acme Corp.
7803 Main Street
Bakersfield, CA 93306

Dear Mr. James
We found in your May 14 purchase order of 25 flats of hearty begonias. We charged you $250.00 for 25 flats at $10.00 each. However, we learned our cashier mistakenly entered the price of garden begonias, a less expensive variety. The correct price for your purchase should have been $12.00 per flat, $300.00 total. We regret the mistake and request the payment of $50.00 within 30 days.

You are a valued customer. We are working to avoid errors like these in the future by installing a new bar code inventory system.

Sincerely,
Kathy Leonard

Contoh 3

Dear Mike,

On behalf of everyone at ABC Electronic, I would like to apologize for the defective Air Humidifier X2.1 that you received last week. This incident is not typical of us, and we are very sorry for the inconvenience that may have caused.

We provide products with the best quality only. Therefore, our products undergo several stages of quality control process before we send them to our customers. We regret that your product slipped past our quality checks.

We have shipped you a new Air Humidifier X2.1 that will arrive at your address within 2-4 business days. When you receive it, please send back the defective one to us. We are also going to give you a 15% discount coupon for your next purchase. This is the least that we can do in the light of this inconvenience.

We will make sure that the people responsible for this know their mistake and its consequences. At ABC Electronic, we strive for our costumers’ satisfaction and we do not compromise it under any circumstance. Thank you again for notifying us this issue. Feel free to contact us with any question and concern.

Best Regards,
Dimas Wong
Customer Service Representative

References:
https://howtowritealetter.net/letter-of-notification.html
http://www.bizdocx.com/business-letters/billing-problems/notifying-customer-of-error/
https://jujubandung.wordpress.com/2012/11/05/berbagai-macam-tipe-surat-bisnis-dalam-bahasa-inggris/
https://www.sederet.com/tutorial/contoh-surat-bahasa-inggris-permohonan-maaf-kepada-pelanggan/

Author: Iretna Ayu Labibah
E-mail: iretna.labibah@gmail.com
Ig: @iretna_labibah

Baca juga: Pengertian, Struktur, dan Contoh Claim Letter (Surat Permintaan Ganti Rugi) dalam Bahasa Inggris

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